- How do I turn off auto-renewal on my prepaid phone?
- How can I cancel auto-renewal on my bundle?
- Will turn off automatic renewal cancel your subscription?
- Can I get money back from automatic renewal?
How do I turn off auto-renewal on my prepaid phone?
You may stop the auto-renewal service through UMB by dialling *118*3*1*5#.
How can I cancel auto-renewal on my bundle?
You can cancel Auto-renewal by dialling *190# and entering 1 to confirm the cancelation. This option is also available online.
Will turn off automatic renewal cancel your subscription?
When you turn off automatic renewal, your Subscription will remain active until the end of its term and you will not receive any refunds or credits.
Can I get money back from automatic renewal?
If you are billed for autorenewal without your consent, even after taking such precautions, you should put in a dispute with your credit card company at the earliest convenience. If it investigates the matter and rules for you, you would be given back your money by crediting your account, in what's called a chargeback.