Lastpass help

How do I get help with LastPass?

Contacting the LastPass team

Customers can contact the LastPass support team through our support center. Once you've searched for an answer to your question, a “Contact Support” link will appear. Clicking “Contact Support” will open a form where you can enter the details of your question and submit it to our team.

Does LastPass have support?

LastPass offers three (3) levels of Customer Support: Basic, Personal, and Business.

How do I contact LastPass by email?

[email protected].

Does LastPass support 24 7?

As of August 23, 2021, all LastPass Free users have Basic support. This means they have access to support articles and the LastPass Community, however, they no longer have access to 24/7 email support.

Why can't I recover my LastPass account?

If you cannot remember your master password and are unable to recover it using all of the recovery options, unfortunately it means that your account must be reset so that you can create a new master password. This will allow you to start over using the same email address as you used before.

Why can't I log into my LastPass account?

Check your email inbox for an email from LastPass about your login being blocked. If you received this email and are logging in to LastPass from a trusted device or location, click the verification link within the email, then log in to LastPass again.

Did LastPass get hacked?

On December 22, 2022, online password management service LastPass revealed that hackers had obtained extensive information from user accounts such as billing and email addresses, end-user names, telephone numbers, and IP address info.

How do I recover my LastPass password?

Click the “Forgot password” link on the log-in window to open https://lastpass.com/recover.php and start the account recovery steps. LastPass emails you a link that, when clicked, activates LastPass to find that local recovery one-time password.

Can LastPass admin reset password?

LastPass admins can enable the "Permit super admins to reset master passwords" policy for their account to allow designated admins to reset a user's master password.

What happens if a LastPass user dies?

Log in to your LastPass account and accept their invitation. After they have passed away, you can access their account by opening your vault, selecting Emergency Access, and confirming you want to 'Request Access. ' Following the wait time, you are granted access.

How do I stop auto renewal on LastPass?

Go to https://lastpass.com/?ac=1 and log in with your email address and master password. Select Account Settings in the left navigation. In the Links section, select the My Account hyperlink. In the Premium Status section, click Cancel.

How long is LastPass lockout?

This "soft lockout"period will last 5 minutes, after which time you can attempt to log in to LastPass again. If you have forgotten your master password, you can follow the steps for account recovery.

Why is LastPass not working?

If the extension has been corrupted

To resolve this issue, you will need to uninstall your current version of the LastPass browser extension, then reinstall. Remove the LastPass extension from your web browser's extensions list, then add it back again from the extension store: Chrome instructions.

Is there a better alternative to LastPass?

Keeper is an excellent alternative to LastPass. It has some features that were never before seen in a password manager, and employs a number of security measures to keep all your data safe, including 2FA and advanced encryption.

Is there any way to recover LastPass password?

How can I recover my master password in LastPass?

Navigate to https://lastpass.com/recover.php. Enter your email address, then click Continue. How you proceed depends on whether or not you previously enabled SMS recovery: If you previously enabled SMS recovery to reset a forgotten master password, LastPass sends a 6-digit verification code to your mobile device.

Why can't I reset my LastPass password?

LastPass Support has no knowledge of a user's master password. It is not possible for LastPass Support to reset or change a user's master password if it is forgotten. All encryption and decryption occurs locally on the user's device, not on our servers.

Can admin reset LastPass master password?

LastPass admins can enable the "Permit super admins to reset master passwords" policy for their account to allow designated admins to reset a user's master password.

How do I find out my existing password?

Open Chrome > Settings > Show Advanced Settings > Manage Passwords. Click on each entry and select 'Show' to view the password.