Torgeek
- What are the questions in technology customer satisfaction survey?
- What are the 3 C's of customer satisfaction?
What are the questions in technology customer satisfaction survey?
How satisfied are you with the OVERALL quality of service you received? Do you consider the problem resolved? Was your question or issue resolved the first time you contacted technical support? How satisfied are you with this particular phone support experience?
What are the 3 C's of customer satisfaction?
The three Cs of customer satisfaction: Consistency, consistency, consistency. It may not seem sexy, but consistency is the secret ingredient to making customers happy. However, it's difficult to get right and requires top-leadership attention.
